BASIC INFORMATION
WILL MY FIRST MONTH BE PRORATED?
Please refer to your Move-In Charges Statement that was previously emailed to you. If you have any questions regarding billing or payment, please email sycamoreheights@greystar.com for assistance.
WHAT ARE MY PARKING OPTIONS?
Sycamore Heights offers spacious driveways with a 2-car garage, which includes a 240 voltage and 120 voltage outlets for charging convenience.
CAN I TOUR MY HOME OR TAKE A TOUR BEFORE I MOVE IN?
Yes, we offer tours Spring/Summer M-F from 9 AM – 6PM (or 8:30AM-5:30PM during Fall/Winter), Saturday 10AM-5PM, Sunday 1PM-5PM. If those times don’t work for you, we offer self-guided tours that you can schedule on our website! If you have a particular floorplan you would like to see, you will have the option to view our model or a vacant/available home.
CAN I HANG ITEMS ON THE WALL?
Of course, we want you to express yourself in your new home! Command strips, thumbtacks and small nails/screws are permitted. Please note that excessive damage to the walls (unfilled holes, dry-wall damage, discolored touch-up paint, etc.) will result in move-out charges.
CAN YOU TELL ME MORE ABOUT CONSTRUCTION AT SYCAMORE HEIGHTS?
Sycamore Heights is a brand-new community with several move-in ready homes. To accommodate high rental demand, our property is opening in phases. This means, there will be ongoing construction in our neighborhood to complete the community in different sections. All construction will be completed in areas separate from your home section.
For additional information regarding construction, please refer to the Construction Addendum in your Lease Agreement or contact our office at sycamoreheights@greystar.com.
WHAT'S INCLUDED
WHAT IS ALREADY IN MY HOME?
Each home is equipped with stainless steel kitchen appliances, premium blinds, luxurious plank flooring, quartz countertops, and designer cabinets.
HOW DO I PAY UTILITIES?
Water, sewer, trash, pest control, and sewage will be billed back to you from our 3rd party billing company, Conservice. This amount will be added to your rent and due on the 1st of each month with your rent payment. You will setup separate accounts in your name for electricity (TXU Energy), gas (Centerpoint), and internet (Centric) to be paid separately.
WHAT KIND OF STOVES DO YOU PROVIDE?
Our GE, stainless steel, gas stoves are perfect for creating the perfect meal.
DO YOU ALLOW PETS?
Yes! Our spacious yards, Bark Park, and Paw Spa are perfect for your furry friends! We allow up to THREE pets with breed and weight restrictions, if you are unsure about your pet’s breed, please contact management for more details on our parameters.
AMENITIES
IS THE POOL OPEN ALL YEAR ROUND?
Yes, our amenities are available for you to enjoy year-round!
HOW CAN I ACCESS THE CLUBHOUSE/FITNESS CENTER?
You will have full amenity access through your smart home app that you will receive upon move in! This will unlock the doors during the available hours.
DO I NEED TO RESERVE THE GRILL AREA AT THE POOL?
No, grills are first come, first served.
JETTY DEPOSIT
WHAT IS JETTY?
Jetty Deposit is an innovative, hassle-free approach to paying a security deposit. Instead of paying a cash security deposit at the beginning of your lease term, you can opt for Jetty Deposit, which allows you to pay a fraction of the amount—and get back to enjoying your property immediately.
HOW MUCH IS THE JETTY DEPOSIT?
When you apply, Jetty will ask for basic information about your new place and yourself. As part of the application, they also collect your SSN and do a “soft” credit check (which doesn’t impact your credit score!). This will determine an upfront price that won’t change.
WHERE CAN I GET MORE INFORMATION ABOUT JETTY?
You can visit JETTY for further information about the program.
SMART HOME FEATURES
WHAT SMART HOME FEATURES DOES THE HOME OFFER?
Each home features Smart Home Technology such as Smart Lights, Smart A/C Thermostats, and Smart Locks.
HOW DO I CONTROL MY SMART HOME EQUIPMENT?
All equipment can be accessed and powered through your mobile device or tablet!